Terms and Conditions

1. General Information

  • These Terms apply to all sales made through our website.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Availability

  • All product descriptions and prices are subject to change without notice.
  • We strive to display accurate product images and descriptions but cannot guarantee complete accuracy.
  • Product availability may vary, and we reserve the right to limit or discontinue items at any time.

3. Orders & Payments

  • By placing an order, you confirm that you are legally eligible to enter into a contract.
  • Orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order for any reason.
  • Payment must be made at the time of purchase via our secure payment providers (e.g., PayPal, Stripe, or credit/debit cards).
  • Prices include applicable VAT where required. Shipping costs are displayed at checkout.

4. Shipping & Delivery

  • We aim to process and dispatch orders within the estimated timeframe provided at checkout.
  • Delivery times may vary due to factors beyond our control (e.g., courier delays, customs processing).
  • The customer is responsible for providing accurate shipping details. We are not liable for orders lost due to incorrect information.

5. Returns & Refunds

  • Customers may request a return within 14 days of receiving the product, in line with UK consumer law.
  • Items must be returned in their original condition, unused, and with all packaging intact.
  • Refunds will be issued once the returned item has been inspected.
  • We do not cover return shipping costs unless the item is faulty or incorrect.

6. Faulty or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
  • We may require photo evidence before processing a replacement or refund.

7. Cancellations

  • Orders may be cancelled before dispatch. Once shipped, cancellations are not possible.
  • If a cancellation is accepted, refunds will be processed within 5-10 business days.

8. Liability & Disclaimers

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
  • While we take precautions to ensure the accuracy and security of our website, we do not guarantee uninterrupted access or error-free performance.

9. Intellectual Property

  • All website content, including text, images, and designs, is our intellectual property and may not be used without permission.

10. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of England and Wales.
  • Any disputes shall be resolved through mediation or legal proceedings in UK courts.